Flex Finance: Privacy Notice

Effective Date: [June 19 2026]

1.0. Welcome

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains how Flex Finance ("we", "us", or "our") collects, uses, stores, and protects personal data when you visit our website and interact with our online platforms.

This Privacy Notice applies to our website, including associated pages and online resources operated by Flex Finance (collectively referred to as the "Website").

For information relating to personal data processed when using Flex Finance products and services, including account registration, KYC verification, transactions, and platform activities, please refer to our Product Privacy Notice.

2.0. Purpose

This Privacy Notice explains how Flex Finance collects and processes personal data obtained through our website, including information provided through contact forms, enquiries, subscriptions, and website interactions.

3.0. Scope

This Privacy Notice applies only to Flex Finance websites and online pages operated by us.

Our website may contain links to third-party websites, including social media platforms or external services. We are not responsible for the privacy practices or content of these third-party platforms and encourage you to review their privacy notices before providing personal information.

4.0. Information We Collect

When you interact with our website, we may collect the following information:

Information You Provide Directly

This may include:

Name
Email address
Phone number
Company/business information
Information submitted through contact forms, enquiries, surveys, or feedback channels

Information Collected Automatically

When you visit our website, we may collect technical information such as:

IP address
Browser type
Device information
Website usage information
Pages visited and interactions with our website

This information helps us improve website performance, security, and user experience.

5.0. How We Collect Your Information

We collect personal data when you:

Visit or interact with our website.
Submit an enquiry or request information.
Complete surveys or provide feedback.
Subscribe to updates or communications.
Communicate with us through email or other supported channels.

6.0. How We Use Your Information

We use the information collected to:

Respond to enquiries and requests.
Provide information about our products and services.
Improve our website functionality and user experience.
Monitor website performance and security.
Communicate important updates.
Send marketing communications where permitted and applicable.
Understand user interactions with our website.

We do not use your personal data to make automated decisions that produce legal or similarly significant effects on you.

7.0. Lawful Bases for Processing Data

Flex Finance processes personal data in accordance with applicable data protection laws, including the Nigeria Data Protection Act (NDPA).

We rely on the following lawful bases:

Consent:
Where you provide consent for specific activities, such as receiving marketing communications.
Legitimate Interests:
Where processing is necessary for our legitimate business purposes, such as improving our website, maintaining security, responding to enquiries, and enhancing user experience.
Legal Obligation:
Where processing is required to comply with applicable laws, regulations, or legal requests.

8.0. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance your browsing experience.

Cookies may be used for:

Website functionality;
Analytics and performance monitoring;
Understanding visitor behaviour;
Improving our services.

Where required, we will obtain your consent before placing non-essential cookies on your device.

COOKIE NAME	PURPOSE	FURTHER INFORMATION
mp_*_mixpanel	User experience	Mixpanel sets this cookie to determine how users use the website so that a good user experience can be provided.

Table 1: Cookies (strictly necessary)

However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. These are:

COOKIE NAME	PURPOSE	FURTHER INFORMATION
_ga	analytics	Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions.
_fbp	analytics	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
li_gc	advertisement	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
YSC	analytics	This cookie is set by YouTube video service on pages with YouTube embedded videos to track views.

Table 2: Cookies (ask for consent)

9.0. How We Protect Your Information

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures include access controls, security monitoring, and other safeguards designed to protect information processed through our systems.

10.0. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, including meeting legal, regulatory, operational, and business requirements.

Where personal data is no longer required, it will be securely deleted or anonymised.We retain personal data only for as long as necessary for the purposes it was collected, including meeting legal, regulatory, operational, and business requirements.

11. Your Data Protection Rights

Depending on applicable laws, you may have the right to:

Request access to your personal data.
Request correction of inaccurate information.
Request deletion of your personal data where applicable.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request portability of your personal data where applicable.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact Flex Finance using the details provided below.

12. Age Policy

Our website is not intended for individuals below the age of 18.

We do not knowingly collect personal data from children under 18.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Notice or our privacy practices, please contact our Data Protection Officer:

abiodun@flexfinance.ai
gethelp@flexfinance.ai

14. Policy Update

We may update this Privacy Notice periodically to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be published on this page, and the revised version will become effective from the date of publication.